Monitoring of e-Money Order Payments - Regarding

Monitoring of e-Money Order Payments - Regarding

Not Transmitted  

1.     Whether your office is appearing in the list of registered offices: [Check Box]  

This can be checked at https://services.cept.gov.in/eMO/common/RegisteredEMOs.aspx . If your office is not appearing in the list of registered offices, please do the web registration in eMO web page using hardware change. Then do the client registration. For the client registration please use eMO reset registration exl. Then try register again. Once your office is shown in the list of registered offices then only the status of that office is registered.  

After completing registration process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO booked MIS  https://services.cept.gov.in/eMO/  

2.       a)       Parts of the computer in which eMO Client is running are not changed

b)       Computer running eMO client is not changed  

Please do the web registration in eMO web page using hardware change. Then do the client

registration. For the client registration please use eMO reset registration exl. Then try register again. Once your office is shown in the list of registered offices then only the status of that office is registered. After completing registration process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO booked MIS https://services.cept.gov.in/eMO/   

3.  Whether the eMO was booked within 30 days from today  

eMOs booked before 31 days or more will not be transmitted electronically. Please check with the respective payment office and confirm the non-receipt / non-payment. Then issue duplicate eMOs after observing prescribed formalities.  

4. eMO/eMO Client are of latest version (Meghdoot Update 7.9.2)  

eMO version can be seen on About Menu.

eMO client version is displayed on top of the screen.

If either eMO or eMO client version is not 7.9.2, then update to the latest version available and do day begin in eMO Module and run the eMO Client.

(ftp://ftp.ptcinfo.org/Meghdoot7/Updates/MeghdootUpdate7.9.2/) After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO booked MIShttps://services.cept.gov.in/eMO/

Check the eMO booked MIS after a day.  

5. Details of eMOs booked at your office are not available in booked MIS  

You can check this at https://services.cept.gov.in/eMO/   

Complaint about eMOs redirected from my office:  

1.      eMO not appearing as re-directed from my office as per tracking  

First check the status of eMO by tracking it on http://indiapost.gov.in  

2.      Returns in postman module taken as Redirected or Missent Redirected ?  

Take action to dispose the eMO in Post man module.  

3.      Redirection particulars entered in eMO module  

Operator should login and enter the redirection particulars in eMO Module and then it should be authorized in eMO module by supervisor.  

4.      No eMO pending for Redirected eMO’s authorization in eMO Supervisor eMO should be authorized in eMO module by supervisor.  

5.      eMO/eMO Client are of latest version (Megdhoot Update 7.9.2)  eMO version can be seen on About Menu.  

eMO client version is displayed on top of the screen.  

If either eMO or eMO client version is not 7.9.2, then update to the latest version available and do day begin in eMO Module and run the eMO Client. (ftp://ftp.ptcinfo.org/Meghdoot7/Updates/MeghdootUpdate7.9.2/). After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/   

Check the eMO MIS after a day.  

Complaint about eMO not Returned to Remitter  

1.      eMO not appearing as re-directed from my office as per tracking  

First check the status of eMO by tracking it on http://indiapost.gov.in  

2.     Returns in postman module taken as Returned to Sender (Refused, Deceased, Door Locked, Absent Not Found, No Such Address, Insufficient Address, Not known, Left Without Instruction, Others-Returned to Sender) 

Please use the eMO enquiry option and check the disposal particulars of that eMO and dispose accordingly to returns entered already. 

After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/   

Check the eMO MIS after a day.  

3.      Sender pin code is valid pin code  

Sometimes remitter may furnish incorrect or non-existing pincode in his address. Or sometimes the office which booked the eMO might have been closed. This can be checked at https://services.cept.gov.in/eMO/ in “View Pincode” menu option.  

Request the booking office divisional administrator to change the sender pincode using change remitter pincode in https://services.cept.gov.in/eMO/ .  

Raise a ticket under Category Miscellaneous issues.  

4.      eMO/eMO Client are of latest version (Meghdoot Update 7.9.2) 

eMO version can be seen on About Menu. 

eMO client version is displayed on top of the screen.  

If either eMO or eMO client version is not 7.9.2, then update to the latest version available and do day begin in eMO Module and run the eMOClient. (ftp://ftp.ptcinfo.org/Meghdoot7/Updates/MeghdootUpdate7.9.2/) After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/   

Check the eMO MIS after a day.  

eMO paid but appearing as not paid in MIS  

1.      Tried to update using disaster recovery option  

Please use the disaster recovery option to update the paid eMOs.  

The disaster recovery request for data need to done in eMO by supervisor and wait for a day.

Once data is received enter the payment details and then it should be verified by supervisor for the particular date. 

Run eMO client. 

After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/  

Check the eMO MIS after a day.  

The eMO data will be received under disaster recovery option for eMO which was booked 31 days or later.  

2.      No eMOs are pending for authorization in disaster recovery  

Please check the report of eMOs pending for disaster verification and then it should be verified by the Supervisor for that particular date(s). 

Run eMO client.  

After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/  

Check the eMO MIS after a day.  

3.      eMO/eMO Client are of latest version (Meghdoot Update 7.9.2)  

eMO version can be seen on About Menu. 

eMO client version is displayed on top of the screen.  

If either eMO or eMO client version is not 7.9.2, then update to the latest version available and do day begin in eMO Module and run the eMOClient. (ftp://ftp.ptcinfo.org/Meghdoot7/Updates/MeghdootUpdate7.9.2/) After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/   

Check the eMO MIS after a day.  

eMOs Not Received for payment  

1.      eMO/eMO Client are of latest version (Meghdoot Update 7.9.2)  

eMO version can be seen on About Menu.

eMO client version is displayed on top of the screen.  

If either eMO or eMO client version is not 7.9.2, then update to the latest version available and do day begin in eMO Module and run the eMOClient. (ftp://ftp.ptcinfo.org/Meghdoot7/Updates/MeghdootUpdate7.9.2/) Divisional Administrator should submit request to resend data through https://services.cept.gov.in/eMO/   

After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/   

Check the eMO MIS after a day. 

2.     Request Resending Done already  

Divisional Administrator should submit request to resend data through https://services.cept.gov.in/eMO/   

After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/  

Check the eMO MIS after a day.  

3.      No Zip files pending in RXD folder outside the RXD1 folder without processing

 Ensure that Operating System (windows) user has administrator privileges/  

eMO Client exe is being run as administrator/  

Minimum 100 MB free space is there on hard disk drive (C:\ or D:\ etc.) on which eMO client is installed.  

If problem still persist then do the following.  

Stop eMO client if running.  

Move all the files from rxd1 folder of eMO client to another folder in your hard disk. Run eMO client and then check.  

After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/  

Check the eMO MIS after a day

If still problem not solved try the below steps. 

Please do the following carefully. 

1.  Stop the eMO client application if running.

2.  Open the RXD folder in eMO client installation path.

3.  Select details option in View menu on the top of explorer. (View->details). All files will be shown with file type and date modified.

4.  Sort the files by modified date (Click on date modified column once or twice).

5.  Select and cut the oldest zip file(single file) and copy into separate folder on

desktop.( this file might be corrupted).

6.  Start the eMO client application.

7.  Check the eMO after 10-15 minutes. 

After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/  

Check the eMO MIS after a day  

4.      No files pending unprocessed inside data folder (inside RXD)  

Please do the following carefully.  

1.  Stop the eMO client application if running.

2.  Open the data folder Inside RXD Folder of eMO client installation path.

3. Select details option in View menu on the top of explorer.(View->details). All files will be shown with file type and date modified.

4. Sort the files by modified date (Click on date modified column once or twice).

5. Select and cut all the files received on oldest date and time and copy into to separate folder on desktop.( these file might be corrupted).

6. Delete all the files with file type qsq_tmp in data folder of rxd.

7. Start the eMO client application.

8. Check the eMO after 10-15 minutes.  

After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/

 Check the eMO MIS after a day  

5.      eMO/eMO Client are of latest version (Meghdoot Update 7.9.2)  

eMO version can be seen on About Menu.  

eMO client version is displayed on top of the screen.  

If either eMO or eMO client version is not 7.9.2, then update to the latest version available and do day begin in eMO Module and run the eMOClient. (ftp://ftp.ptcinfo.org/Meghdoot7/Updates/MeghdootUpdate7.9.2/) After completing the process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO MIS https://services.cept.gov.in/eMO/  

Check the eMO MIS after a day.  

6.      Office is registered and is enabled  

This can be checked at https://services.cept.gov.in/eMO/common/RegisteredEMOs.aspx.   

If your office is not appearing in the list of registered offices, Please do the web registration in eMO web page using hardware change. Then do the client registration. For the client registration please use eMO reset registration exl. Then try register again. Once your office is shown in the list of registered offices then only the status of that office is registered.  

After completing registration process, wait for 24 hours. Your office eMOs will be automatically processed and information is updated on eMO booked MIS https://services.cept.gov.in/eMO/  

Ensure that concerned office is not disabled by Divisional administrator. If it is disabled then enable the office and give request resending in Divisional administrator web login.

Contact in case of Finacle inaccessibility

Contact in case of Finacle inaccessibility

On Wed, Jul 22, 2015 at 11:40 AM, FSI (CBS) Team, CEPT < cbs-cept@indiapost.gov.in> wrote:

Dear SPOCs / CPC Teams / NISG Teams, 

We have been directed to convey to CPCs that if any of the offices is still not able to access Finacle, CPC / NISG Team should contact Mr.Raghuraman in his mobile number +918939897680 immediately to report the issue.  

Thanks & regards,

CEPT - FSI Team

 

POSTAL JOINT COUNCIL OF ACTION

NATIONAL FEDERATION OF POSTAL EMPLOYEES

FEDERATION OF NATIONAL POSTAL ORGANISATIONS

ALL INDIA POSTAL EMPLOYEES UNION, GDS (NFPE)

NATIONAL UNION GDS

No.PF-PJCA/2015                                                                     Dated: 22^nd July,2015

To

           

            Ms. Kavery Bajerjee,

            Secretary,

            Department of Posts,

            New Delhi-110 001

Sub:   Progress on the items of PJCA Strike Charter of Demands.

Ref:   Directorate, SR Division No. 08/07/2014-SR dated 5^th May,2015.

Madam.

            Kindly refer to the discussion held in the meeting on 30.04.2015 on PJCA Strike Charter of Demands. There is no remarkable progress on most of the items.

            Though all items are important but two items are most important which are mentioned below and the reply given by the Department is also reproduced below:

            Item -2 Inclusion of Gramin Dak Sevaks (GDS) in the terms of reference of      7^th Central Pay Commission.  Grant of civil servant status to GDS and grant        of all benefits of departmental employees on pro-rata basis without any       discrimination.

             Reply: It was decided that the proposal will be strongly recommended and           referred to D/o Expenditure for reconsideration. (Action DDG (Estt)

            Item. 9: Implement cadre restructuring in postal, RMS, MMS and Postal            Accounts as per the proposal signed with the JCM (DC) staff side

            Reply:  The proposal for cadre restructuring of Gr. ‘C’ employees, will be sent to DOP&T next week.  The proposal for MMS and DAP will be sent to DOP&T          within a period of two months. (Action DDG (Estt) / DDG(PAF)  

            But it is very sorry to say that no progress is reported on the both items. It is learnt that 7^th CPC is now preparing report and may submit its report to Finance Ministry  upto 31s August, 2015 and its report will be implemented w.e.f. 01.01.2016. But there is  no response  about inclusion of GDS in 7^th CPC. The poor GDS employees are eagerly waiting the favourable decision but it appears that they are being deprived from their basic rights and natural justice.

            Similar is the position of Cadre Restructuring. After lapse of three months period there is no response from Department. During the meeting it was assured that cadre restructuring will be implemented before 31^st July 2015 though later it was not mentioned in the minutes. If the Cadre restructuring proposal is not implemented before 7^th CPC report, the entire process will go in vain and Postal employees will be deprived from their benefit.

            It is therefore requested to kindly bestow your personal attention on the matters and cause early redressal of the grievances to maintain co-ordial relations between staff and administration failing which the unions will be compelled to launch agitational programmes.

            Hoping for a positive response,

Yours Sincerely

                                                                                                

(D. Theagarajan)                                                                         (R.N. Parashar)

Secretary General                                                                  Secretary General

         FNPO                                                                                          NFPE   

CENTRAL EMPLOYEES TO GET 3 MONTHS PAID LEAVE IN SEXUAL HARASSMENT CASE

            New Delhi: A complainant in sexual harassment case will be allowed three months paid leave and she or the charged central government employee can be transferred to other department during the inquiry, according to Office Memorandum F.No.11013/2/2014-Estt (A-II1) dated July 16, issued by the Department of Personnel and Training (DoPT) in such cases.

            The disciplinary authority has been directed not to dispense with the inquiry in complaints of sexual harassment lightly, arbitrarily or with ulterior motive or merely because the case against the government servant is weak.

            The committees for checking sexual harassment at work place will have the powers to recommend transfer of the aggrieved woman or the charged officer to any other workplace, and to grant leave to the aggrieved woman up to a period of three months. “The leave will not be deducted from her leave account,” it said.

            Complaints committees have been set up in all ministries and organisations under them in pursuance to the judgement of the Supreme Court in the Vishakha case. These committees are to be headed by a woman and at least half of its members should be women.

            “In case a woman officer of sufficiently senior level is not available in a particular office, an officer from another office may be so appointed. To prevent the possibility of any undue pressure or influence from senior levels, such complaints committees should involve a third party, either an NGO or some other body which is familiar with the issue of sexual harassment,” the DoPT said in its instructions.

            The aggrieved woman or complainant is required to make a complaint within three months of the incident and in case there has been a series of incidents, three months of the last incident, it said.

            The complaints committee may, however, extend the time limit for reasons to be recorded in writing, if it is satisfied that the circumstances were such which prevented the complainant from filing a complaint within the stipulated period, the DoPT guidelines said.

            Sexual harassment includes physical contact and advances, demand or request for sexual favours, sexually coloured remarks, showing any pornography and any other unwelcome physical, verbal, non-verbal conduct of a sexual nature.

            Besides, implied or explicit promise of preferential or detrimental treatment in employment; implied or explicit threat about her present or future employment status; interference with her work, creating an intimidating, offensive or hostile work environment for her; and humiliating treatment likely to affect her health or safety may also amount to sexual harassment, it said. .Source :PTI

***********************************

Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013

Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013

Frequently Asked Questions(FAQs) 

 *Courtesy: International Labour Organisation,2014

     What is Sexual Harassment?

Sexual harassment is any unwelcome sexually defined behaviour which can range from misbehaviour of an irritating nature to the most serious forms such as sexual abuse and assault, including rape.  

The Sexual Harassment of Women (Prevention, Prohibition and Redressal) Act 2013 defines sexual harassment to include any one or more of the following unwelcome acts or behaviour (whether directly or by implication) namely:

                  i.            physical contact and advances

                  ii.            a demand or request for sexual favours

                 iii.            making sexually coloured remarks

                iv.            showing pornography

                  v.            any other unwelcome physical, verbal or non-verbal conduct of sexual nature.

·        What is sexual harassment at workplace?

Sexual harassment at the workplace is any unwelcome sexually defined behaviour which has the purpose or effect of unreasonably interfering with the individual’s work performance or creating an intimidating, hostile, abusive or offensive working environment.

The Sexual Harassment of Women (Prevention, Prohibition and Redressal) Act 2013 states that if the following circumstances  occur or are  present in relation to, or connected with any act or behaviour of sexual harassment, it may amount to sexual harassment at the workplace:

              I.            Implied or explicit promise of preferential treatment in her employment in her employment; or

          II.            Implied or explicit threat of detrimental treatment in her employment; or

          III.            Implied or explicit threat about her present or future employment status; or

          IV.            Interference with her work or creating an intimidating or offensive or hostile work environment for her; or

          V.            Humiliating treatment likely to affect her health or safety.

·        Quick checklist: Is your work environment free from sexual harassment?

Most women themselves fail to recognize sexual harassment and treat it as trivial and routine. Take a look at the checklist below and fill a check mark (√) to an appropriate box.

Check items	Yes	No
1.      You have supervisors or colleagues that you want to avoid working together
2.      You feel that somebody is constantly staring at you
3.      The number of female and male workers is not well-balanced
4.      There are times when supervisors or colleagues touch your body
5.      There are uncomfortable incidences at my workplace but I tolerate it with my patience
6.      My supervisor sometimes asks me out for dinner
7.      I stay obedient to whatever my supervisor says as I do not want to lose my job
8.      I receive some jokes and comments related to my appearance
9.      My supervisor frequently asks me about my personal life
10.  I often receive emails irrelevant to my work from a colleague/supervisor

If you have many check marks under “Yes”, your work environment may not be free from sexual harassment. If you are in doubt, discuss with trusted colleagues, and do not stay silent. 

·        What should you do if you experience sexual harassment?

If you experience sexual harassment, take action to stop it.

Speak up at the time: Be sure to say "NO" clearly, firmly and without smiling when you experience sexual harassment as that is the best way to let the harasser know that his or her behaviour is offensive. If you are asked to go places, do things, respond to questions, or engage in situations that make you uncomfortable, say "NO" emphatically and clearly and do not worry about offending the other person or hurting his or her feelings. Objecting to the behaviour when it occurs helps if you decide to file charges later.

Keep records: Keep track of what happens in a journal or diary and keep any letters or notes or other documents you receive. Keep copies of any offensive material at the workplace. Write down the dates, times (including frequency of offensive encounters), places, and an account of what happened. Write down the names of any witnesses.

Every document that you use during trial must be authenticated by a witness. Keep this in mind during your depositions when the defense asks you where you obtained a document. If you are not clear about where you got the document, and who can authenticate it, you will not be able to use it during your trial.

Take all letters of commendation, awards, thanks you's and anything at all that will corroborate your positive job performance. Pay special attention to documents that your superiors have provided lauding you and your work. If possible, ask your clients, staff, and peers for letters of commendation.

Talk to someone you can trust: Being quiet or stoic about sexual harassment lets it continue. Talk to other co-workers, union members, family members or friends whom you can trust. You may not be the only one harassed by this person.

Create a witness: Inform a trusted colleague and try to insure that s/he is an eye or ear witness to a situation where you are being sexually harassed. This will be useful later if you chose to file a formal complaint.

Report sexual harassment to the appropriate person in the organization: Explore the different avenues available to you and file a formal complaint if necessary. If your organization does not have a policy, ensure that your employer formulates an anti-sexual harassment policy and carries out all the connected tasks.

Get a medical check-up: If you have been raped or physically assaulted, go for a medical check-up. Obtain a medical report. This is important, should you decide to pursue a legal case.

·        Can an aggrieved file a civil suit in a case of sexual harassment in the workplace?

Yes, a civil suit can be filed for damages under tort laws. The basis for filing the case would be mental anguish, physical harassment, loss of income and employment caused by the sexual harassment.

·        Under what circumstances can complaints be filed?

Complaints may be filed under the following circumstances:

·        Cases involving individuals from the same organization

·        Cases that concern third party harassment, which implies harassment from an outsider.

·        Where can I file a complaint?

o       Internal Complaints Committee – if you are an aggrieved woman who has a relationship of work with that specific organization

o       Local Complaints Committee – if you are an employee from an establishment where the Internal Complaints Committee has not been constituted due to having less than 10 workers. In the case that the complaint is against the employer himself/herself and the individual feels that the case may be compromised, she can also lodge the complaint in the LCC 

o       For instances where the LCC may not be immediately accessible, the Act instructs the District officer to designate one nodal officer in every block, taluka and tehsil in rural or tribal area and ward or municipality in the urban area, who will receive the complaint and forward it to the concerned LCC within 7 days.

o       Local police station, in case provisions under the Indian Penal Code are applicable.

 Source : http://pib.nic.in/newsite/efeatures.aspx?relid=1231